Optimum Recoveries has been honoured to have received numerous awards throughout the years. As such, we have decided to compile together a selection of our awards for you to explore.
Excellence in Customer Relations 2019
2016 Qld state winners of the Australian Achiever Awards
We’re proud to be the 2016 Queensland state winners of the Australian Achiever Awards in the finance and insurance services category. This award is a demonstration of our commitment to providing our customers with outstanding customer service. Thanks to our fantastic team!
2015 Australian Achiever Awards
2014 Australian Achiever Awards
Optimum Recoveries was named the Queensland State Winner of the 2014 Australian Achiever Awards in Australia’s Finance & Insurance Services category. Our overall score for customer satisfaction was 97.56%.
Director, Angela McDonald, said, “We are thrilled to receive such a high score because it’s based on our own customers’ feedback. This award demonstrates that we are having a positive effect on our customers’ businesses and that’s what is most important to us.”
In two of the customer service criteria, ‘Value’ and ‘Attitude’, Optimum Recoveries received a top rating of 100%.
“These scores are incredibly gratifying for us because we strive to be the fresh face of debt collection. To know that our customers recognise our respectful and ethical approach, and regard the solutions we deliver as excellent value is very rewarding.”
This is the third year in a row that Optimum Recoveries has been amongst the winners in these awards. In 2013, we took out Highly Commended, and in 2012 we were the National Winner in the same category.
For more information, call us on 1300 556 937.