Online Privacy Policy

Optimum Recoveries Pty Ltd is committed to protecting your privacy.

Optimum Recoveries Pty Ltd ABN 14 135 916 219 (Optimum Recoveries) undertakes to ensure that your personal information is treated in accordance with the Australian Privacy Principles pursuant to Schedule 1 of the Privacy Act 1988 (Qld). Optimum Recoveries may release information about you where there is a duty to the public to disclose that information, where we are required by law or where the interests of Optimum Recoveries require disclosure.

However, Optimum Recoveries will not sell or disclose your information to any individual or entity outside the Optimum Recoveries group of companies or approved business partners without your permission.

Collection and Management of Personal Information

Information we may collect:

• Name and business details
• Contact information including address, email address, and phone number
• Business information specific to the type of business
• Debt collection requirements
• Details of the debt that you ask us to help collect including amount outstanding, contact information of the debtor, business information, copies of invoices and any correspondence between the parties.

Standard web server/visitor traffic information commonly referred to as “aggregate information,” regarding overall website traffic patterns. Normally, web servers collect this type of basic information as part of their web log processes. We only use this information for statistical, reporting and website administration and maintenance purposes. It is not used in a way that individually identifies you, and we do not report on individual users.

We may contact you to voluntarily respond to surveys, provide newsletters or seek your feedback. The provision of this information or receiving of the information will be optional to you and at any time you are able to opt out of the receiving the information.

Use of personal information

Optimum Recoveries does not collect or record personal information, other than information you choose to provide through the online forms on this website.
If you do submit online forms containing personal information, we will use that information to respond to your message. The main purpose of collecting and using personal information submitted through our site is to ensure that we are speaking with the correct person and to respond to enquiries or feedback from this site. The information gathered will only be used to complete your request unless specifically stated on a particular form.

Information provided by you will be handled in accordance with Australian privacy laws. We maintain strict privacy standards and procedures with a view to preventing unauthorised access to your data by anyone other than Optimum Recoveries. Email addresses and any other contact details you provide will not be added to a mailing list without your consent.

We may collect the information for various purposes including:

• To act on your behalf in the debt collection process
• Promote new services by way of a newsletter, or provide other information to you by promotional email
• To contact you for feedback or market research purposes
• Direct marketing

In the course of our work we may also collect business information and personal information relating to individuals from a range of sources such as ASX; ASIC; business names databases; the media; ITSA; Courts; credit publications; industry specific reports and journals; clients; third parties; and other publicly available publications.

Disclosure of information

We may disclose the information collected as follows:

• For the purposes of providing the service to our client
• To credit reporting agencies, Courts and Tribunals where clients fail to pay for services provided by Optimum Recoveries to them.
• To Courts, Tribunals and law enforcement officers as required by law in relation to any prospective or current legal proceedings to defend our legal rights.
• To third party agents including skip tracing agents, process servers or legal representatives who assist in providing the service to our clients.

Any disclosure by Optimum Recoveries to the third parties listed above, the third party will also be bound by this Privacy Policy.

Cookies

We use cookies on our site. A cookie is a block of data that is shared between a web server and a user’s browser. Cookies give the server information about a user’s identity and website visiting patterns and preferences.

Google Remarketing

Optimum Recoveries may use Google Remarketing techniques to advertise to people who have visited this website. Third party vendors including Google may show our advertisements on websites across the internet. Third party vendors including Google use cookies to serve advertisements based on someone’s past visits to this website.

Information about how you can opt out of Google’s use of cookies is accessible by visiting Google’s Ad Settings. Alternatively you can opt out of third party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.

Storage and Security

The protection of personal privacy is a priority of Optimum Recoveries. We have put in place suitable security procedures in place to safeguard and secure the information you provide and protect it from misuse, loss, unauthorised use or disclosure.

This website does not provide facilities that guarantee secure transmission of information over the internet. You should be aware that there are risks in transmitting information across the internet, including online forms and email. If you are concerned about conveying sensitive or personal material to Optimum Recoveries over the internet, contact us by telephone to discuss the matter.

Links to other websites

This website may contain links to other websites. We do not have any control over those websites and we are not responsible for or liable for the protection of your privacy of any information you may provide whilst visiting such websites.

Access Rights

You have the right to access personal data that is held about you. To obtain a copy of your personal information we hold, please contact us in writing.
In protecting your privacy, we must be sure that you (or your authorised representative) are the person making the request for information, for that reason, when submitting your request, please provide:

• All your contact and identification details: This includes your full name, business and/or company name, phone, fax and mobile numbers, email and postal addresses.
• Specific details of the information you would like to receive.

Requests for information should be sent via email to: privacy@optimumrecoveries.com.au

If you do not have access to email, you can mail your request to:

Optimum Recoveries Pty Ltd
PO Box 325,
Banyo QLD 4014

Or telephone: 1300 556 937

Notification of changes to the Privacy Statement

Optimum Recoveries may change the content or services found on our website at any time without notice; consequently our Privacy Policy may change at any time also without notice.

Privacy Concerns

If you believe we have breached your privacy and the Australian Privacy Principles please contact us by email to privacy@optimumrecoveries.com.au setting out the details of the breach including:

• All your contact and identification details: This includes your full name, business and/or company name, phone, fax and mobile numbers, email and postal addresses.
• Specific details about your complaint: This will allow us to undertake an investigation on your behalf. The details we require include the nature of complaint, reference numbers (if applicable), dates, names, amounts, phone numbers, and our client, if relevant.

All complaints will be dealt with promptly and complainants will be treated courteously.

Optimum Recoveries will advise estimated response and resolution times for a complaint. Response times for complaints resolution will be monitored as part of Optimum Recoveries management reporting.